Questions ? Let us Help !
Q. Can I Return / Exchange an item?
A. Return policy does not apply to product purchases with a Discount code. For size exchange you will have to pay shipping. If for some reason you do not want to pay the shipping return fees, we can offer you an “at cost discount coupon code” to re-order the correct size and you can keep your first order.
Q. How long will the process take?
A. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Q. Can I change or cancel my order?
A. Oops! Accidentally order the wrong size/print/item? Or maybe a little bit of buyer’s remorse? email us at: email@example.com right away while your order is still in the “Awaiting Fulfillment” or “Pending” stages. We’ll do what we can to help you!
Q. What happens if an item is out of stock?
A. Don’t fret ! We are always making more Gothic Avenue's gear and our inventory is generally restocked every two to three (2-3) weeks. Keep checking back on our website for updated numbers!
Q. How long will it take to get to me?
A. Most orders will ship out within (7-9) business days of ordering. You should add the ship time to the processing days. We DO NOT ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 2-4 weeks for order processing & shipping time